S4C
Sianel Pedwar Cymru | |
---|---|
S4C logo used from 10 April 2014. | |
Launched | 1 November 1982 (1982-11-01) |
Owned by | S4C Authority |
Picture format | 576i (16:9 SDTV) 1080i (HDTV) |
Audience share | 0.06% (September 2018 (2018-09), BARB) |
Country | United Kingdom (Wales) |
Language | Welsh (English subtitles available on some programmes) |
Headquarters | Canolfan S4C Yr Egin, Carmarthen, Wales, United Kingdom |
Website | s4c.cymru/cy (in Welsh) s4c.cymru/en (in English) |
Availability | |
Terrestrial | |
Freeview | Channel 4 (Wales only) |
Satellite | |
Freesat | Channel 104 (SD/HD) (Wales) Channel 120 (SD/HD) (Rest of UK) |
Sky | Channel 104 (SD/HD) (Wales) Channel 134 (SD/HD) (Rest of UK) Channel 804 (SD) (Wales) Channel 828 (SD) (Rest of UK) |
Astra 2F | 11344 V 27500 5/6 11307 H 27500 5/6 (HD) |
Cable | |
Virgin Media (UK) | Channel 166 |
Streaming media | |
S4C Clic | Watch live (UK and Ireland) |
TVPlayer | Watch live (UK only) |
BBC iPlayer | Watch live (UK only) |
S4C (Welsh pronunciation: [ɛs ˈpɛdwar ɛk], from the Welsh Sianel Pedwar Cymru, meaning "Channel 4 Wales") is a Welsh-language British public-service TV channel broadcast throughout the UK and Republic of Ireland. The first television channel to be aimed specifically at a Welsh-speaking audience, S4C is the fourth-oldest television channel in the United Kingdom, after BBC One, ITV and BBC Two. As of 2017-2018, S4C had an average of 131 employees.[1]
S4C's headquarters is based in Cardiff, with a regional office located in Caernarfon. S4C will relocate its headquarters to Carmarthen in the autumn of 2018, based at the new Yr Egin digital creative hub being developed by University of Wales Trinity Saint David.[1]
When first established, the channel—initially broadcast on analogue television—was bilingual (Welsh and English) outside peak hours, with English-language content consisting of the simultaneous or deferred transmission of programmes from Channel 4 (analogue reception of which was unavailable in most of Wales). When digital television arrived several years later, S4C added a second, 100% Welsh-language service, called S4C Digidol ("digital"). With the completion of the digital switchover in Wales on 31 March 2010—which made English-language Channel 4 available across Wales—S4C's bilingual analogue channel closed, and what had been S4C Digidol became the default S4C channel, available on Freeview, satellite and cable, and broadcasting entirely in Welsh. S4C does not commission programming in English, but when English is used on the channel it is left untranslated.
Contents
1 Pre-history
2 Programming
3 Viewing figures
4 Digital channels
5 Presentation
5.1 1982–1988
5.2 1987–1993
5.3 1993–2007
5.4 2007–2014
5.5 2014–present
6 Criticisms
7 Personnel
8 Funding and regulation
9 Catch-up
10 See also
11 References
12 External links
Pre-history
Before the launch of S4C on Monday 1 November 1982 (one day before Channel 4 in the rest of the UK), Welsh speakers had been served by occasional programmes in Welsh, broadcast as regional opt-outs on BBC Wales and HTV Cymru Wales (the ITV franchise in Wales), usually at off-peak or inconvenient times. This was unsatisfactory for Welsh speakers, who saw the arrangement as a sop, and at the same time an annoyance for non-Welsh speakers, who found the English language programmes seen in the rest of the UK often rescheduled or not transmitted at all.[2]
In 1962 the ITV network had created a licence area for North and West Wales, which was awarded to Wales (West and North) Limited. This traded as Teledu Cymru and provided significant levels of Welsh-language programming. However, problems with transmission infrastructure and poor market research led to financial difficulties within two years and the station was taken over by its neighbour Television Wales and West.
During the 1970s, Welsh-language activists had campaigned for a TV service in the language, which already had its own radio station, BBC Radio Cymru. Both the Conservative and Labour parties promised a Welsh-language fourth channel, if elected to government in the 1979 general election.[3] Shortly after the Conservatives won a majority in the election, the new Home Secretary William Whitelaw decided against a Welsh fourth channel, and suggested that, except for an occasional opt-out, the service should be the same as that offered in the rest of the UK. This led to acts of civil disobedience, including refusals to pay the television licence fee, thereby running the risk of prosecution or even a prison sentence, and sit-ins in BBC and HTV studios. Some took more extreme measures, including attacking television transmitters in Welsh-speaking areas.
In 1980, the former president of Plaid Cymru, Gwynfor Evans, threatened to go on hunger strike if the Conservative government of Margaret Thatcher did not honour its commitment to provide a Welsh-language TV service.[4] The channel started broadcasting on 1 November 1982, the night before Channel 4's opening.
Programming
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S4C's remit is to provide a service which features a wide range of programmes in the Welsh language. Like Channel 4, S4C does not produce programmes of its own; instead, it commissions programmes from BBC Cymru Wales and independent producers[5] (although the quantity purchased from ITV Cymru Wales has greatly reduced since the early years of S4C), and it has particularly developed a reputation for commissioning animation, such as SuperTed, Rocky Hollow, Fireman Sam (also broadcast by the BBC), Gogs, Shakespeare: The Animated Tales and Animated Tales of the World.
BBC Wales fulfils its public service requirement by producing programmes in Welsh, including Newyddion, S4C's news bulletin, and a soap opera, Pobol y Cwm, and providing them to S4C free of charge. It has also provided (or licensed) Welsh-language versions of English-language programmes, such as The Tweenies. On the analogue service, S4C showed programmes produced for Channel 4 in the rest of the United Kingdom – either simultaneously or time-shifted – outside of peak hours. These programmes were provided to S4C by Channel 4, free of charge.[6]
To make content more accessible to English speakers, all Welsh-language programming carries English subtitles. Originally these were on Teletext page 888, with Welsh subtitles on page 889, with both subtitle languages now also available on digital television platforms. For speakers of English who are learning Welsh, certain programmes, particularly children's programmes Planed Plant Bach and Planed Plant, carry subtitles featuring Welsh subtitles with additional English translations in brackets next to more difficult Welsh-language words. TV films produced for S4C have received some good foreign reviews; Hedd Wyn was nominated for the Best Foreign Language Oscar in 1994[7] and Solomon & Gaenor was nominated in 2000.[8]
The S4C analogue signal also spilled over on to the east coast of the Republic of Ireland. In the past it was rebroadcast in a number of areas there on UHF terrestrial signals by so-called 'deflectors'. Up until the 1990s, S4C was also carried by some Irish cable and MMDS providers before being replaced by Channel 4.[9] The S4C channels continue to be available the Republic of Ireland via the Freesat satellite service.
Up until 2009, S4C ran its own teletext service, Sbectel ("Sbec", Welsh for "a peek" or "a glimpse", and a reference to an S4C schedule insert formerly included in the TV Times issues for the HTV Wales region).
Viewing figures
9.4 million people viewed the channel throughout the UK during 2017-2018, with 690,000 viewers throughout the UK in an average week.[1] There were also 37 million viewing sessions of S4C content on Facebook, Twitter and YouTube in 2017-2018, with 8.2 million viewing sessions of S4C content on S4C Arlein and BBC iPlayer.
On a typical week in 2017, approximately 364,000 viewers in Wales watched the channel on television for at least three consecutive minutes – the highest level of reach since 2014.[10] 166,000 Welsh speakers in Wales watched S4C each week in 2017.[1]
Digital channels
Following the switch-off of analogue terrestrial signals on 31 March 2010, Wales became the first fully digital region in the UK, with both S4C and Channel 4 becoming available to all homes.[11] As a result, S4C now broadcasts solely in the Welsh language and, as well as on Freeview in Wales, is available throughout Britain, Ireland and the rest of western Europe on Freesat and Sky. A review commissioned by the Department for Culture, Media and Sport in 2004 suggested that "S4C should operate a single core service after digital switchover".[12]
In addition, S4C also operated a sister channel, S4C2 until 2010. It formerly broadcast coverage of the National Assembly for Wales when in session. The programme content was provided by the BBC who, from January 2010, now make it available online and via BBC Parliament. Like the main channel, S4C2 was available within Wales on Freeview and throughout the UK and Ireland on Freesat and Sky. S4C2 had two audio feeds, allowing viewers to select between an untranslated version and an English-only version where all Welsh spoken is translated into English. Delayed coverage of Assembly proceedings is now broadcast overnight on S4C's main channel on Tuesdays, Wednesdays and Thursday. In addition to the analogue TV signal transmitted throughout Wales, S4C, along with United News & Media, owned the company S4C Digital Networks (SDN). SDN was awarded the UK-wide contract to provide half a digital multiplex worth of programming. The other half continues to belong to the broadcaster Channel 5.[citation needed]
On 27 April 2005, S4C sold its share of SDN to ITV plc for approximately £34 million, though it still has the half-multiplex as of right in Wales. ITV already owned some of SDN due to the consolidation of the ITV industry: Granada bought UNM's stake in SDN, and this was then incorporated into the united ITV plc. In January 2007, S4C announced plans to launch a Welsh-language children's service.[13] The new service, in the form of a programming block, launched on 23 June 2008. Under the name Cyw (chick), it brings together a wide range of programmes for nursery-age children, and S4C plans eventually to extend the service to include the Stwnsh strand for older children and a third service for teenagers and young people. The service currently airs on weekdays from 7 am to 1.30 pm on S4C.
S4C launched a high-definition simulcast of S4C called 'Clirlun' on 19 July 2010 to coincide with terrestrial digital switchover in Wales.[14] Clirlun was broadcast on Freeview channel 53 only, and not via other platforms.[15][16] However, following funding cuts and a review of core services it was announced on 11 July 2012 that Clirlun would close before the end of the year.[17][18] Clirlun closed at midnight on the evening of 1 December 2012, with Channel 4 HD taking over its transmission capacity with effect from the next day, 2 December 2012.[19] It was announced on 20 May 2016 that S4C would relaunch a high-definition service S4C HD on Freesat and Sky in Wales and across the UK from 7 June onwards.[20]
In December 2014, S4C became available on the BBC iPlayer website, both live and on demand, as part of an 18-month trial.[21]
Presentation
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1982–1988
On 1 November 1982, S4C's on-air appearance has always been a representation of the Welsh society and people, but this representation has changed several times. Initial idents featured clips from the natural landscapes of Wales with a basic logo animation and fanfare, with the logo forming as WALES4CYMRU.[22] There were several clock idents for the news and closedown.
1987–1993
On 8 September 1987, the ident changed to a computer-generated ident featuring an animation of the streamlined S4C logo, the colours of the logo were blue, green and red and the font was Bodoni. There was also a clock ident.
On 7 September 1990, the new ident was introduced, depicting a piece of Welsh slate with colour blue, green and red washing over the letters S4C. There were several versions for this ident. From 1 November 1991 onwards, the music changed to a sombre violin and a bombastic fanfare. This ident with sombre music was used for S4C Clasuron Fideo in 1992. There were two versions of the clock idents, the grey one and the gold one.
1993–2007
On 5 September 1993, S4C introduced a new series of idents, which depicted inanimate objects as having characteristics of dragons (such as flight or breathing fire), as a reference to the red dragon on the flag of Wales. On 10 February 1995, the channel introduced a new logo, featuring a tilde representing a dragon.
Inanimate objects in the idents were a kite, a man dressed as a dragon with a staff, flags to become the Welsh dragon, an oxy-acetylene gas pump dragon, a pair of scissors (the tongs variant was also made), the clockwork dragon (schools programming), a sousaphone, a standpipe, an extinguisher (the close up version was also made), a clothes iron, a pencil (the fire version was also made), an electric fan, a pedal bin, a curly light on the pole, a spray can, the countdown screen (sports programming), the tiled carousel (schools programming, the colour version was made until the summer term of 2000, in the autumn term of 2000 onwards, the monochrome version was made), a vacuum cleaner, a mouse (the special preview screen was also made), a stapler with a red ribbon, a garlic crusher, a magic top hat, a lawnmower, a shower, two Sunday Night drama idents, an egg cup (the short version was also made), a loudspeaker and the Chwareon/Sports ident.
Special idents were the Christmas idents, St. David's Day idents, a Kangaroo dragon flag ident for the Rugby World Cup 2003, Mawr (ITV Ident in 2004), Cofio 60, Eisteddfod idents and Big Brother 7 final.
The clockwork dragon ident was discontinued by June 1999.
The variants (such as the shots, angles and music) for the idents were the entertainment dragon, the dragon man, the scissors, the sousaphone, the extinguisher, the pencil, the fan, the tiled carousel and the egg cup idents.
The entertainment dragon, the gas pump dragon and the spray can idents were discontinued by 2000.
The new sports ident named Chwareon S4C Sport replaced the countdown screen in October 2004.
The entertainment/flags ident was used for S4C Clasuron Fideo in 1993 - 1997.
The dragon idents were withdrawn on 31 December 2006.
The clock idents changed in 1993, 1995 (the same clock from 1993, with the new logo), 1999, 2000, 2002, 2005 and 2006. There were also Christmas versions for the clock idents.
From 1 January 2007 to 16 January, temporary idents were used which gave a nod towards what was to come for the new presentation on the station. It was called 'A new direction'.
The 1995 S4C logo was withdrawn on 17 January 2007.
This was the last S4C logo to include the clock ident.
2007–2014
On 18 January 2007, S4C announced that their digital channels would be refreshed with a new corporate logo and brand. The new branding was implemented online on 17 January, with S4C's television channels adopting it the next day. The new branding, developed by the London-based firm Proud Creative, was intended to portray S4C as a more "contemporary" multi-platform broadcaster, and downplayed "traditional" Welsh imagery such as dragons. Its idents were filmed around various parts of the country, and themed around magnetism—representing the "uncontrollable attraction" of Welsh people and their "emotional affinity to the homeland, whether near or far."[23][24] The magnetism-themed idents were later replaced by a new set developed in collaboration with the agency Minivegas, consisting of live-action scenes with dynamic, animated elements that can react to the voice of the continuity announcer.[25]
2014–present
A new S4C logo and brand developed by Sugar Creative Studio was introduced on 10 April 2014; the new design was developed around a concept of providing "context" to S4C's target audience and programming. The design revolves heavily around a trapezoidal shape used within the channel's new logo, which is prominently used within aspects of the channel's overall marketing and branding.[26]
Criticisms
S4C has faced criticism for poor viewing figures since its launch.[27] Leaked internal reports in March 2010 showed that "over the 20-day period from February 15 to last Saturday, March 6, as many as 196 of the 890 programmes put out by S4C were rated as having "zero viewers". The story was widely reported across the UK and referenced in parliament by the then Culture Secretary Jeremy Hunt.[28][29] In response, an S4C spokesperson stated that 90% of those programmes were aimed at pre-school children, and that BARB (the organisation that compiles television ratings in the UK) only takes into account viewers aged four years and over. The remaining 10% consisted of repeats and daytime news bulletins which did not attract the minimum 1,000 viewers necessary to register on a UK-wide analysis.[30]
On 28 July 2010, S4C's chief executive Iona Jones left her post without explanation. Assembly members and Members of Parliament requested an independent investigation into the circumstances leading up to her departure. The S4C Authority refused to comment further and commissioned a review into how the broadcaster was governed in August 2010.[31] On 3 February 2011, it was announced that issues between Iona Jones and S4C had been settled.[32] On 11 February 2011, the Shortridge Report on corporate governance was made public.[33]
Personnel
S4C appointed its first female CEO, Iona Jones in 2005.
Owen Evans, previously the deputy permanent secretary to the Welsh Government, became chief executive in October 2017.[34][35]
Funding and regulation
From its inception S4C was part publicly-financed: funding came both from its advertising revenue and a fixed annual grant from the UK Department for Culture, Media and Sport (DCMS), receiving £90m of funding in 2011.[36] Additionally, some Welsh-language programming (including Newyddion and Pobol y Cwm) was produced by BBC Wales as part of the BBC's public service remit, and provided to S4C free of charge. There is an agreement in place until 2022 for 10 hours a week of programming to be provided to S4C, which is valued at £19.4m annually.
From 2013, responsibility for funding S4C began to transfer to the BBC, with the DCMS reducing its funding by 94% by 2015.[37] The BBC will provide around £76m of funding to S4C by this date, resulting in a cut of around 25% to S4C's annual budget.[38] In 2016, it was agreed that the BBC would provide £74.5m a year funding to S4C from the licence fee until 2022.[39] The UK Government announced in 2018 that it would continue providing £6.72m until 2020, with the aim of S4C being funded wholly from the licence fee from 2022.[40] This would see S4C's funding being decided as part of the licence fee settlement, for 10 year periods.[41]
In addition to public funding, S4C generates around 2% of its income through commercial sources, such as advertising.[42]
S4C is controlled by the S4C Authority (Awdurdod S4C), an independent body unconnected to Ofcom, the regulator of other UK television channels such as ITV and Channel 4.
Catch-up
S4C maintains its own catch-up service called Clic. Clic is a free online video on demand service[43] which offers live-streaming, signed programming, a 35-day catch-up service, and archive programming. Clic is available across the U.K. but also contains a limited selection of worldwide programming. Clic's catch-up service is split into seven categories: Drama, Entertainment, Factual and Arts, Music, Sport, and two Children's categories, Cyw (ages 3–6) and Stwnsh (ages 7–13). A Clic app was released for Apple's iOS devices on 18 August 2011.[44] In late 2014 S4C's programmes and live-streaming also became available to view on the BBC's catch-up service, BBC iPlayer[45]. Both services offer English and Welsh subtitles to some shows.
There were 8.2 million viewing sessions to S4C content on Clic and BBC iPlayer in 2017-2018.[1] This was an increase of 600,000 from the 7.6 million viewing sessions on those platforms in 2016-2017.[46]
See also
- Celtic Media Festival
References
^ abcde "Annual Report and Statement of Accounts" (PDF). S4C. Retrieved 17 June 2018..mw-parser-output cite.citation{font-style:inherit}.mw-parser-output q{quotes:"""""""'""'"}.mw-parser-output code.cs1-code{color:inherit;background:inherit;border:inherit;padding:inherit}.mw-parser-output .cs1-lock-free a{background:url("//upload.wikimedia.org/wikipedia/commons/thumb/6/65/Lock-green.svg/9px-Lock-green.svg.png")no-repeat;background-position:right .1em center}.mw-parser-output .cs1-lock-limited a,.mw-parser-output .cs1-lock-registration a{background:url("//upload.wikimedia.org/wikipedia/commons/thumb/d/d6/Lock-gray-alt-2.svg/9px-Lock-gray-alt-2.svg.png")no-repeat;background-position:right .1em center}.mw-parser-output .cs1-lock-subscription a{background:url("//upload.wikimedia.org/wikipedia/commons/thumb/a/aa/Lock-red-alt-2.svg/9px-Lock-red-alt-2.svg.png")no-repeat;background-position:right .1em center}.mw-parser-output .cs1-subscription,.mw-parser-output .cs1-registration{color:#555}.mw-parser-output .cs1-subscription span,.mw-parser-output .cs1-registration span{border-bottom:1px dotted;cursor:help}.mw-parser-output .cs1-hidden-error{display:none;font-size:100%}.mw-parser-output .cs1-visible-error{font-size:100%}.mw-parser-output .cs1-subscription,.mw-parser-output .cs1-registration,.mw-parser-output .cs1-format{font-size:95%}.mw-parser-output .cs1-kern-left,.mw-parser-output .cs1-kern-wl-left{padding-left:0.2em}.mw-parser-output .cs1-kern-right,.mw-parser-output .cs1-kern-wl-right{padding-right:0.2em}
^ "Welshing on TV". The Economist. 28 June 1980. p. 75.
^ Hancock, Dafydd. "A channel for Wales". EMC Seefour. Transdiffusion Broadcasting System. Archived from the original on 4 March 2009.
^ "Gwynfor Evans at 90". BBC News Online. 1 September 2002.
^ Green, Miranda (1995). "Language and Identity in Modern Wales". The Celtic World. Routledge. p. 800. ISBN 978-0-415-05764-6.
^ Catterall, Peter (1999). The Making of Channel 4. Routledge. p. 51. ISBN 978-0-7146-4926-9.
^ "The 66th Academy Awards 1994". oscars.org. Los Angeles, CA: Academy of Motion Picture Arts and Sciences. Retrieved 27 August 2016.
^ "The 72nd Academy Awards 2000". oscars.org. Los Angeles, CA: Academy of Motion Picture Arts and Sciences. Retrieved 27 August 2016.
^ "Ask Comreg - Pay TV".
^ "Broadcast TV viewing declines in Wales". Ofcom. Retrieved 2018-07-18.
^ "S4C Holds a Special Position in the TV Advertising Market". Western Mail. 31 March 2010. Retrieved 7 April 2016 – via HighBeam Research. (Subscription required (help)).
^ Laughton, Roger (July 2004). "S4C:An Independent Review" (PDF). Department for Culture, Media and Sport: 32. Retrieved 29 January 2009.
^ "S4C unveils kids' channel and rebrand". Broadcast Now (subscription required to view article). 20 January 2007. Archived from the original on 19 April 2013. Retrieved 28 October 2007.
^ "S4C Press Release: S4C Clirlun now available throughout Wales". S4C. 19 July 2010.
^ "Clirlun". S4C. Archived from the original on 5 April 2010. Retrieved 12 April 2010.
^ "S4C launches new High Definition channel - Clirlun". S4C. 29 March 2010.
^ "S4C Press Release: S4C efficiency measures on course to meet targets". S4C. 11 July 2012.
^ "S4C efficiency measures on course to meet targets". S4C authority. Retrieved 17 August 2012.
^ "Amendment 1 to the Determination Under Article 3 of the Television Multiplex Services (Reservation of Digital Capacity) Order 2008 Dated 17 October 2008" (PDF). Ofcom. 2 October 2012.
^ "S4C will bring back its HD service just in time for Euro 2016". S4C. 20 May 2016.
^ Sion Morgan (5 December 2014). "S4C comes to BBC iPlayer". walesonline. Retrieved 7 March 2015.
^ "WALES4CYMRU Welcome 1982". YouTube. 8 August 2010. Retrieved 7 March 2015.
^ "Branding revamp for S4C". The Guardian. Retrieved 10 April 2014.
^ Oatts, Joanne (9 January 2007). "S4C gets a rebrand". Digital Spy. Retrieved 11 January 2007.
^ "S4C Interactive Idents". Minivegas. Archived from the original on 13 April 2014. Retrieved 10 April 2014.
^ "Introducing a new identity for S4C designed by Sugar Creative Studio". Sugar Creative Studio. Retrieved 17 April 2014.
^ "Plaid protester's S4C lament". BBC News. BBC. 1 November 2002. Retrieved 10 December 2015.
^ Shipton, Martin (10 March 2010). "Figures reveal failure of S4C to attract TV audiences". WalesOnline. Retrieved 5 May 2013.
^ "The £100m taxpayer-funded Welsh TV channel where one in four shows get ZERO viewers". Daily Mail.
^ Evans, Carys (4 November 2010). "These are the facts about S4C, but why let them spoil a good headline?". WalesOnline.co.uk. Media Wales Ltd.
^ Sir Jon Shortridge appointed to undertake S4C corporate governance review, S4C press release, 19 August 2010
^ Iona Jones - No Tribunal S4C official press release, 3 February 2011
^ Review of the Corporate Governance of S4C on official website, 11 February 2011. (The English version begins at page 54.)
^ "Owen Evans appointed as new S4C chief executive". BBC News. 2017-05-15. Retrieved 2017-05-21.
^ "About us | S4C". www.s4c.cymru. Retrieved 2017-10-27.
^ "S4C Annual Report 2011" (PDF). www.s4c.co.uk. S4C. p. 117.
^ "S4C brings £90m to Welsh economy, finds new research". BBC News. 5 November 2010.
^ "S4C seeks judicial review over BBC funding move". BBC News. 20 October 2010.
^ "S4C £74.5m funding confirmed until 2022". 7 September 2016 – via www.bbc.co.uk.
^ "The future of S4C".
^ Cornock, David (29 March 2018). "S4C set to lose its government funding" – via www.bbc.co.uk.
^ "Introducing S4C - S4C". www.s4c.cymru.
^ "Questions about Clic". S4C. Archived from the original on 5 September 2011. Retrieved 26 September 2011.
^ "S4C Clic app now available for the iPad". S4C. 18 August 2011.
^ Morgan, Sion (5 December 2014). "S4C comes to BBC iPlayer".
^ Thomas, Huw (2017-07-18). "S4C 'reaching new audiences'". BBC News. Retrieved 2017-10-12.
External links
Cyw children's channel[permanent dead link]
- Learners' site
- S4C 2007 Annual Report - audience share
Listen to this article (info/dl)
- S4C Authority: official website