WARNING: Waiting for service sc910.xconnect-MarketingAutomationService
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1
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I am trying to install Sitecore 9.1.0 rev. 001564 (WDP Package XP0) and I get this error:
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
WARNING: Waiting for service 'Sitecore Marketing Automation Engine - sc910.xconnect-MarketingAutomationService
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
WARNING: Waiting for service 'Sitecore Marketing Automation Engine - sc910.xconnect-MarketingAutomationService
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
WARNING: Waiting for service 'Sitecore Marketing Automation Engine - sc910.xconnect-MarketingAutomationService
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
Install-SitecoreConfiguration : Failed to start service 'Sitecore Marketing Automation Engine -
sc910.xconnect-MarketingAutomationService (sc910.xconnect-MarketingAutomationService)'.
At C:ResourceFilesXP0-SingleDeveloper.ps1:80 char:1
+ Install-SitecoreConfiguration @singleDeveloperParams *>&1 | Tee-Objec ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException
+ FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Install-SitecoreConfiguration
Any idea? Thank you.
installation
asked 3 hours ago
Abd
83
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Abd is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
up vote
1
down vote
favorite
I am trying to install Sitecore 9.1.0 rev. 001564 (WDP Package XP0) and I get this error:
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
WARNING: Waiting for service 'Sitecore Marketing Automation Engine - sc910.xconnect-MarketingAutomationService
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
WARNING: Waiting for service 'Sitecore Marketing Automation Engine - sc910.xconnect-MarketingAutomationService
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
WARNING: Waiting for service 'Sitecore Marketing Automation Engine - sc910.xconnect-MarketingAutomationService
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
Install-SitecoreConfiguration : Failed to start service 'Sitecore Marketing Automation Engine -
sc910.xconnect-MarketingAutomationService (sc910.xconnect-MarketingAutomationService)'.
At C:ResourceFilesXP0-SingleDeveloper.ps1:80 char:1
+ Install-SitecoreConfiguration @singleDeveloperParams *>&1 | Tee-Objec ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException
+ FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Install-SitecoreConfiguration
Any idea? Thank you.
installation
asked 3 hours ago
Abd
83
New contributor
Abd is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
up vote
1
down vote
favorite
up vote
1
down vote
favorite
I am trying to install Sitecore 9.1.0 rev. 001564 (WDP Package XP0) and I get this error:
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
WARNING: Waiting for service 'Sitecore Marketing Automation Engine - sc910.xconnect-MarketingAutomationService
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
WARNING: Waiting for service 'Sitecore Marketing Automation Engine - sc910.xconnect-MarketingAutomationService
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
WARNING: Waiting for service 'Sitecore Marketing Automation Engine - sc910.xconnect-MarketingAutomationService
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
Install-SitecoreConfiguration : Failed to start service 'Sitecore Marketing Automation Engine -
sc910.xconnect-MarketingAutomationService (sc910.xconnect-MarketingAutomationService)'.
At C:ResourceFilesXP0-SingleDeveloper.ps1:80 char:1
+ Install-SitecoreConfiguration @singleDeveloperParams *>&1 | Tee-Objec ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException
+ FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Install-SitecoreConfiguration
Any idea? Thank you.
installation
asked 3 hours ago
Abd
83
New contributor
Abd is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
I am trying to install Sitecore 9.1.0 rev. 001564 (WDP Package XP0) and I get this error:
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
WARNING: Waiting for service 'Sitecore Marketing Automation Engine - sc910.xconnect-MarketingAutomationService
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
WARNING: Waiting for service 'Sitecore Marketing Automation Engine - sc910.xconnect-MarketingAutomationService
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
WARNING: Waiting for service 'Sitecore Marketing Automation Engine - sc910.xconnect-MarketingAutomationService
WARNING: (sc910.xconnect-MarketingAutomationService)' to start...
Install-SitecoreConfiguration : Failed to start service 'Sitecore Marketing Automation Engine -
sc910.xconnect-MarketingAutomationService (sc910.xconnect-MarketingAutomationService)'.
At C:ResourceFilesXP0-SingleDeveloper.ps1:80 char:1
+ Install-SitecoreConfiguration @singleDeveloperParams *>&1 | Tee-Objec ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException
+ FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Install-SitecoreConfiguration
Any idea? Thank you.
installation
installation
asked 3 hours ago
Abd
83
New contributor
Abd is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 3 hours ago
Abd
83
New contributor
Abd is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 3 hours ago
Abd
83
New contributor
Abd is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 3 hours ago
Abd
83
asked 3 hours ago
Abd
83
83
New contributor
Abd is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Abd is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Abd is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
add a comment |
1 Answer
1
active
oldest
votes
up vote
3
down vote
accepted
This is telling you that the service that xConnect is trying to install for the Marketing Automation Engine is not starting. This could stem from a number of different causes. However, generally, it could be a result of either permission issues with the service and or folder. The image below shows the services in Windows.
Troubleshooting Steps
- Try to start the service manually from the Windows Services window.
- Check the Windows Event Log. When services fail, it logs a message in the Application Log which is usually helpful enough to understand what's going.
- Ensure that you are using a PowerShell window as An Administrator. The SIF process installs Windows Services, which needs administrator access to the machine.
- Look at the xConnect Marketing Automation Engine logs. See below.
- Enure that Local Service account has full control over the
c:inetpubwwwroot*.xconnectfolder and it's subfolders and files.
Looking at MA Engine Logs
Another step of troubleshooting is to look at the MA Engine logs. It could be the service is throwing an error. Look in c:inetpubwwwroot*.xconnectApp_DatajobscontinuousAutomationEngineApp_Datalogs
Check errors in this log. A properly working engine will have the following log:
2018-12-02 14:10:47.423 -05:00 [Information] SystemPerformanceCounters Constructor, Instance:MarketingAutomation, Path: C:inetpubwwwrootsxp910.xconnectApp_DatajobscontinuousAutomationEngineApp_DataDiagnostics, CounterFilePattern: *.json
2018-12-02 14:10:49.952 -05:00 [Information] Engine configurator "PoolWorkerRatioEngineConfigurator" will create 8 pool workers
2018-12-02 14:10:49.962 -05:00 [Information] Adding pool worker with ID 'c21836e0-97f7-4d1e-b881-265fcd9d9508'
2018-12-02 14:10:49.962 -05:00 [Information] Adding pool worker with ID '8ec6d988-cf33-4e45-bfb5-0e5f693d8ac4'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '1e69254a-79c2-4c3a-b665-d130c9c06a78'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID 'a55ae68e-a3b0-4b80-9978-7f7f939c154c'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID 'c5b5be38-107d-45aa-ab24-5211638a1123'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '827b6de6-6e5f-42ab-9862-4c805bfd26cb'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '36fd10a3-165d-4a10-9be4-195ff964a3c6'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '4132a778-c5d5-4532-9ca8-fb202d73c32c'
2018-12-02 14:10:49.965 -05:00 [Information] Starting workers
2018-12-02 14:10:49.968 -05:00 [Information] Starting worker with ID 'c21836e0-97f7-4d1e-b881-265fcd9d9508'
Resolving
Once you have identified what the issue is and have resolved it (meaning that you can manually start the windows service without error), try to rerun the Sitecore 9.1 SIF installation script. You may need to uninstall the services that were set up by the previous installation of SIF.
Last Resort
Delete everything and try again. Making sure that you have an Administator Powershell command prompt and that you have the correct version of Sitecore Install Framework installed.
answered 3 hours ago
Pete Navarra
10k2573
Thank you for your help, I tried to start the three services, two started and "sc910.xconnect-MarketingAutomationService" not, I check the Event Viewer and I get this messages: (System: An exception occurred in the service when handling the control request.) (Application: Faulting application name: maengine.exe, version: 3.0.0.0, time stamp: 0xc338dcf1 Faulting module name: KERNELBASE.dll, version: 10.0.17134.407, time stamp: 0x99042cc0 Faulting module path: C:WINDOWSSystem32KERNELBASE.dll)
– Abd
2 hours ago
I've edited my answer to add checking the MA Engine log. See above.
– Pete Navarra
2 hours ago
I check the log and if found this: 2018-12-02 21:26:57.724 +00:00 [Error] Failed to start the Marketing Automation Engine service. System.InvalidOperationException: This configuration has not been initialized. Please call the initialize method before using it. at Sitecore.XConnect.Client.XConnectClientConfiguration.CheckInitialized() at Sitecore.XConnect.Client.XConnectClientConfiguration.get_CurrentModel() at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitScoped(ScopedCallSite scopedCallSite, ServiceProviderEngineScope scope)
– Abd
2 hours ago
I would add that to your question. This just seems like a completely failed installation. I would delete everything and try again. Make sure that you are using a PowerShell Window in Administrator mode when running SIF and that you have updated SIF correctly.
– Pete Navarra
2 hours ago
I will do it now, and I let you know, thank you for your help you are the best.
– Abd
2 hours ago
|
show 1 more comment
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
3
down vote
accepted
This is telling you that the service that xConnect is trying to install for the Marketing Automation Engine is not starting. This could stem from a number of different causes. However, generally, it could be a result of either permission issues with the service and or folder. The image below shows the services in Windows.
Troubleshooting Steps
- Try to start the service manually from the Windows Services window.
- Check the Windows Event Log. When services fail, it logs a message in the Application Log which is usually helpful enough to understand what's going.
- Ensure that you are using a PowerShell window as An Administrator. The SIF process installs Windows Services, which needs administrator access to the machine.
- Look at the xConnect Marketing Automation Engine logs. See below.
- Enure that Local Service account has full control over the
c:inetpubwwwroot*.xconnectfolder and it's subfolders and files.
Looking at MA Engine Logs
Another step of troubleshooting is to look at the MA Engine logs. It could be the service is throwing an error. Look in c:inetpubwwwroot*.xconnectApp_DatajobscontinuousAutomationEngineApp_Datalogs
Check errors in this log. A properly working engine will have the following log:
2018-12-02 14:10:47.423 -05:00 [Information] SystemPerformanceCounters Constructor, Instance:MarketingAutomation, Path: C:inetpubwwwrootsxp910.xconnectApp_DatajobscontinuousAutomationEngineApp_DataDiagnostics, CounterFilePattern: *.json
2018-12-02 14:10:49.952 -05:00 [Information] Engine configurator "PoolWorkerRatioEngineConfigurator" will create 8 pool workers
2018-12-02 14:10:49.962 -05:00 [Information] Adding pool worker with ID 'c21836e0-97f7-4d1e-b881-265fcd9d9508'
2018-12-02 14:10:49.962 -05:00 [Information] Adding pool worker with ID '8ec6d988-cf33-4e45-bfb5-0e5f693d8ac4'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '1e69254a-79c2-4c3a-b665-d130c9c06a78'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID 'a55ae68e-a3b0-4b80-9978-7f7f939c154c'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID 'c5b5be38-107d-45aa-ab24-5211638a1123'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '827b6de6-6e5f-42ab-9862-4c805bfd26cb'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '36fd10a3-165d-4a10-9be4-195ff964a3c6'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '4132a778-c5d5-4532-9ca8-fb202d73c32c'
2018-12-02 14:10:49.965 -05:00 [Information] Starting workers
2018-12-02 14:10:49.968 -05:00 [Information] Starting worker with ID 'c21836e0-97f7-4d1e-b881-265fcd9d9508'
Resolving
Once you have identified what the issue is and have resolved it (meaning that you can manually start the windows service without error), try to rerun the Sitecore 9.1 SIF installation script. You may need to uninstall the services that were set up by the previous installation of SIF.
Last Resort
Delete everything and try again. Making sure that you have an Administator Powershell command prompt and that you have the correct version of Sitecore Install Framework installed.
answered 3 hours ago
Pete Navarra
10k2573
Thank you for your help, I tried to start the three services, two started and "sc910.xconnect-MarketingAutomationService" not, I check the Event Viewer and I get this messages: (System: An exception occurred in the service when handling the control request.) (Application: Faulting application name: maengine.exe, version: 3.0.0.0, time stamp: 0xc338dcf1 Faulting module name: KERNELBASE.dll, version: 10.0.17134.407, time stamp: 0x99042cc0 Faulting module path: C:WINDOWSSystem32KERNELBASE.dll)
– Abd
2 hours ago
I've edited my answer to add checking the MA Engine log. See above.
– Pete Navarra
2 hours ago
I check the log and if found this: 2018-12-02 21:26:57.724 +00:00 [Error] Failed to start the Marketing Automation Engine service. System.InvalidOperationException: This configuration has not been initialized. Please call the initialize method before using it. at Sitecore.XConnect.Client.XConnectClientConfiguration.CheckInitialized() at Sitecore.XConnect.Client.XConnectClientConfiguration.get_CurrentModel() at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitScoped(ScopedCallSite scopedCallSite, ServiceProviderEngineScope scope)
– Abd
2 hours ago
I would add that to your question. This just seems like a completely failed installation. I would delete everything and try again. Make sure that you are using a PowerShell Window in Administrator mode when running SIF and that you have updated SIF correctly.
– Pete Navarra
2 hours ago
I will do it now, and I let you know, thank you for your help you are the best.
– Abd
2 hours ago
|
show 1 more comment
up vote
3
down vote
accepted
This is telling you that the service that xConnect is trying to install for the Marketing Automation Engine is not starting. This could stem from a number of different causes. However, generally, it could be a result of either permission issues with the service and or folder. The image below shows the services in Windows.
Troubleshooting Steps
- Try to start the service manually from the Windows Services window.
- Check the Windows Event Log. When services fail, it logs a message in the Application Log which is usually helpful enough to understand what's going.
- Ensure that you are using a PowerShell window as An Administrator. The SIF process installs Windows Services, which needs administrator access to the machine.
- Look at the xConnect Marketing Automation Engine logs. See below.
- Enure that Local Service account has full control over the
c:inetpubwwwroot*.xconnectfolder and it's subfolders and files.
Looking at MA Engine Logs
Another step of troubleshooting is to look at the MA Engine logs. It could be the service is throwing an error. Look in c:inetpubwwwroot*.xconnectApp_DatajobscontinuousAutomationEngineApp_Datalogs
Check errors in this log. A properly working engine will have the following log:
2018-12-02 14:10:47.423 -05:00 [Information] SystemPerformanceCounters Constructor, Instance:MarketingAutomation, Path: C:inetpubwwwrootsxp910.xconnectApp_DatajobscontinuousAutomationEngineApp_DataDiagnostics, CounterFilePattern: *.json
2018-12-02 14:10:49.952 -05:00 [Information] Engine configurator "PoolWorkerRatioEngineConfigurator" will create 8 pool workers
2018-12-02 14:10:49.962 -05:00 [Information] Adding pool worker with ID 'c21836e0-97f7-4d1e-b881-265fcd9d9508'
2018-12-02 14:10:49.962 -05:00 [Information] Adding pool worker with ID '8ec6d988-cf33-4e45-bfb5-0e5f693d8ac4'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '1e69254a-79c2-4c3a-b665-d130c9c06a78'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID 'a55ae68e-a3b0-4b80-9978-7f7f939c154c'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID 'c5b5be38-107d-45aa-ab24-5211638a1123'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '827b6de6-6e5f-42ab-9862-4c805bfd26cb'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '36fd10a3-165d-4a10-9be4-195ff964a3c6'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '4132a778-c5d5-4532-9ca8-fb202d73c32c'
2018-12-02 14:10:49.965 -05:00 [Information] Starting workers
2018-12-02 14:10:49.968 -05:00 [Information] Starting worker with ID 'c21836e0-97f7-4d1e-b881-265fcd9d9508'
Resolving
Once you have identified what the issue is and have resolved it (meaning that you can manually start the windows service without error), try to rerun the Sitecore 9.1 SIF installation script. You may need to uninstall the services that were set up by the previous installation of SIF.
Last Resort
Delete everything and try again. Making sure that you have an Administator Powershell command prompt and that you have the correct version of Sitecore Install Framework installed.
answered 3 hours ago
Pete Navarra
10k2573
Thank you for your help, I tried to start the three services, two started and "sc910.xconnect-MarketingAutomationService" not, I check the Event Viewer and I get this messages: (System: An exception occurred in the service when handling the control request.) (Application: Faulting application name: maengine.exe, version: 3.0.0.0, time stamp: 0xc338dcf1 Faulting module name: KERNELBASE.dll, version: 10.0.17134.407, time stamp: 0x99042cc0 Faulting module path: C:WINDOWSSystem32KERNELBASE.dll)
– Abd
2 hours ago
I've edited my answer to add checking the MA Engine log. See above.
– Pete Navarra
2 hours ago
I check the log and if found this: 2018-12-02 21:26:57.724 +00:00 [Error] Failed to start the Marketing Automation Engine service. System.InvalidOperationException: This configuration has not been initialized. Please call the initialize method before using it. at Sitecore.XConnect.Client.XConnectClientConfiguration.CheckInitialized() at Sitecore.XConnect.Client.XConnectClientConfiguration.get_CurrentModel() at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitScoped(ScopedCallSite scopedCallSite, ServiceProviderEngineScope scope)
– Abd
2 hours ago
I would add that to your question. This just seems like a completely failed installation. I would delete everything and try again. Make sure that you are using a PowerShell Window in Administrator mode when running SIF and that you have updated SIF correctly.
– Pete Navarra
2 hours ago
I will do it now, and I let you know, thank you for your help you are the best.
– Abd
2 hours ago
|
show 1 more comment
up vote
3
down vote
accepted
up vote
3
down vote
accepted
This is telling you that the service that xConnect is trying to install for the Marketing Automation Engine is not starting. This could stem from a number of different causes. However, generally, it could be a result of either permission issues with the service and or folder. The image below shows the services in Windows.
Troubleshooting Steps
- Try to start the service manually from the Windows Services window.
- Check the Windows Event Log. When services fail, it logs a message in the Application Log which is usually helpful enough to understand what's going.
- Ensure that you are using a PowerShell window as An Administrator. The SIF process installs Windows Services, which needs administrator access to the machine.
- Look at the xConnect Marketing Automation Engine logs. See below.
- Enure that Local Service account has full control over the
c:inetpubwwwroot*.xconnectfolder and it's subfolders and files.
Looking at MA Engine Logs
Another step of troubleshooting is to look at the MA Engine logs. It could be the service is throwing an error. Look in c:inetpubwwwroot*.xconnectApp_DatajobscontinuousAutomationEngineApp_Datalogs
Check errors in this log. A properly working engine will have the following log:
2018-12-02 14:10:47.423 -05:00 [Information] SystemPerformanceCounters Constructor, Instance:MarketingAutomation, Path: C:inetpubwwwrootsxp910.xconnectApp_DatajobscontinuousAutomationEngineApp_DataDiagnostics, CounterFilePattern: *.json
2018-12-02 14:10:49.952 -05:00 [Information] Engine configurator "PoolWorkerRatioEngineConfigurator" will create 8 pool workers
2018-12-02 14:10:49.962 -05:00 [Information] Adding pool worker with ID 'c21836e0-97f7-4d1e-b881-265fcd9d9508'
2018-12-02 14:10:49.962 -05:00 [Information] Adding pool worker with ID '8ec6d988-cf33-4e45-bfb5-0e5f693d8ac4'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '1e69254a-79c2-4c3a-b665-d130c9c06a78'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID 'a55ae68e-a3b0-4b80-9978-7f7f939c154c'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID 'c5b5be38-107d-45aa-ab24-5211638a1123'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '827b6de6-6e5f-42ab-9862-4c805bfd26cb'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '36fd10a3-165d-4a10-9be4-195ff964a3c6'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '4132a778-c5d5-4532-9ca8-fb202d73c32c'
2018-12-02 14:10:49.965 -05:00 [Information] Starting workers
2018-12-02 14:10:49.968 -05:00 [Information] Starting worker with ID 'c21836e0-97f7-4d1e-b881-265fcd9d9508'
Resolving
Once you have identified what the issue is and have resolved it (meaning that you can manually start the windows service without error), try to rerun the Sitecore 9.1 SIF installation script. You may need to uninstall the services that were set up by the previous installation of SIF.
Last Resort
Delete everything and try again. Making sure that you have an Administator Powershell command prompt and that you have the correct version of Sitecore Install Framework installed.
answered 3 hours ago
Pete Navarra
10k2573
This is telling you that the service that xConnect is trying to install for the Marketing Automation Engine is not starting. This could stem from a number of different causes. However, generally, it could be a result of either permission issues with the service and or folder. The image below shows the services in Windows.
Troubleshooting Steps
- Try to start the service manually from the Windows Services window.
- Check the Windows Event Log. When services fail, it logs a message in the Application Log which is usually helpful enough to understand what's going.
- Ensure that you are using a PowerShell window as An Administrator. The SIF process installs Windows Services, which needs administrator access to the machine.
- Look at the xConnect Marketing Automation Engine logs. See below.
- Enure that Local Service account has full control over the
c:inetpubwwwroot*.xconnectfolder and it's subfolders and files.
Looking at MA Engine Logs
Another step of troubleshooting is to look at the MA Engine logs. It could be the service is throwing an error. Look in c:inetpubwwwroot*.xconnectApp_DatajobscontinuousAutomationEngineApp_Datalogs
Check errors in this log. A properly working engine will have the following log:
2018-12-02 14:10:47.423 -05:00 [Information] SystemPerformanceCounters Constructor, Instance:MarketingAutomation, Path: C:inetpubwwwrootsxp910.xconnectApp_DatajobscontinuousAutomationEngineApp_DataDiagnostics, CounterFilePattern: *.json
2018-12-02 14:10:49.952 -05:00 [Information] Engine configurator "PoolWorkerRatioEngineConfigurator" will create 8 pool workers
2018-12-02 14:10:49.962 -05:00 [Information] Adding pool worker with ID 'c21836e0-97f7-4d1e-b881-265fcd9d9508'
2018-12-02 14:10:49.962 -05:00 [Information] Adding pool worker with ID '8ec6d988-cf33-4e45-bfb5-0e5f693d8ac4'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '1e69254a-79c2-4c3a-b665-d130c9c06a78'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID 'a55ae68e-a3b0-4b80-9978-7f7f939c154c'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID 'c5b5be38-107d-45aa-ab24-5211638a1123'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '827b6de6-6e5f-42ab-9862-4c805bfd26cb'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '36fd10a3-165d-4a10-9be4-195ff964a3c6'
2018-12-02 14:10:49.963 -05:00 [Information] Adding pool worker with ID '4132a778-c5d5-4532-9ca8-fb202d73c32c'
2018-12-02 14:10:49.965 -05:00 [Information] Starting workers
2018-12-02 14:10:49.968 -05:00 [Information] Starting worker with ID 'c21836e0-97f7-4d1e-b881-265fcd9d9508'
Resolving
Once you have identified what the issue is and have resolved it (meaning that you can manually start the windows service without error), try to rerun the Sitecore 9.1 SIF installation script. You may need to uninstall the services that were set up by the previous installation of SIF.
Last Resort
Delete everything and try again. Making sure that you have an Administator Powershell command prompt and that you have the correct version of Sitecore Install Framework installed.
answered 3 hours ago
Pete Navarra
10k2573
edited 2 hours ago
answered 3 hours ago
Pete Navarra
10k2573
answered 3 hours ago
Pete Navarra
10k2573
answered 3 hours ago
Pete Navarra
10k2573
10k2573
Thank you for your help, I tried to start the three services, two started and "sc910.xconnect-MarketingAutomationService" not, I check the Event Viewer and I get this messages: (System: An exception occurred in the service when handling the control request.) (Application: Faulting application name: maengine.exe, version: 3.0.0.0, time stamp: 0xc338dcf1 Faulting module name: KERNELBASE.dll, version: 10.0.17134.407, time stamp: 0x99042cc0 Faulting module path: C:WINDOWSSystem32KERNELBASE.dll)
– Abd
2 hours ago
I've edited my answer to add checking the MA Engine log. See above.
– Pete Navarra
2 hours ago
I check the log and if found this: 2018-12-02 21:26:57.724 +00:00 [Error] Failed to start the Marketing Automation Engine service. System.InvalidOperationException: This configuration has not been initialized. Please call the initialize method before using it. at Sitecore.XConnect.Client.XConnectClientConfiguration.CheckInitialized() at Sitecore.XConnect.Client.XConnectClientConfiguration.get_CurrentModel() at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitScoped(ScopedCallSite scopedCallSite, ServiceProviderEngineScope scope)
– Abd
2 hours ago
I would add that to your question. This just seems like a completely failed installation. I would delete everything and try again. Make sure that you are using a PowerShell Window in Administrator mode when running SIF and that you have updated SIF correctly.
– Pete Navarra
2 hours ago
I will do it now, and I let you know, thank you for your help you are the best.
– Abd
2 hours ago
|
show 1 more comment
Thank you for your help, I tried to start the three services, two started and "sc910.xconnect-MarketingAutomationService" not, I check the Event Viewer and I get this messages: (System: An exception occurred in the service when handling the control request.) (Application: Faulting application name: maengine.exe, version: 3.0.0.0, time stamp: 0xc338dcf1 Faulting module name: KERNELBASE.dll, version: 10.0.17134.407, time stamp: 0x99042cc0 Faulting module path: C:WINDOWSSystem32KERNELBASE.dll)
– Abd
2 hours ago
I've edited my answer to add checking the MA Engine log. See above.
– Pete Navarra
2 hours ago
I check the log and if found this: 2018-12-02 21:26:57.724 +00:00 [Error] Failed to start the Marketing Automation Engine service. System.InvalidOperationException: This configuration has not been initialized. Please call the initialize method before using it. at Sitecore.XConnect.Client.XConnectClientConfiguration.CheckInitialized() at Sitecore.XConnect.Client.XConnectClientConfiguration.get_CurrentModel() at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitScoped(ScopedCallSite scopedCallSite, ServiceProviderEngineScope scope)
– Abd
2 hours ago
I would add that to your question. This just seems like a completely failed installation. I would delete everything and try again. Make sure that you are using a PowerShell Window in Administrator mode when running SIF and that you have updated SIF correctly.
– Pete Navarra
2 hours ago
I will do it now, and I let you know, thank you for your help you are the best.
– Abd
2 hours ago
Thank you for your help, I tried to start the three services, two started and "sc910.xconnect-MarketingAutomationService" not, I check the Event Viewer and I get this messages: (System: An exception occurred in the service when handling the control request.) (Application: Faulting application name: maengine.exe, version: 3.0.0.0, time stamp: 0xc338dcf1 Faulting module name: KERNELBASE.dll, version: 10.0.17134.407, time stamp: 0x99042cc0 Faulting module path: C:WINDOWSSystem32KERNELBASE.dll)
– Abd
2 hours ago
Thank you for your help, I tried to start the three services, two started and "sc910.xconnect-MarketingAutomationService" not, I check the Event Viewer and I get this messages: (System: An exception occurred in the service when handling the control request.) (Application: Faulting application name: maengine.exe, version: 3.0.0.0, time stamp: 0xc338dcf1 Faulting module name: KERNELBASE.dll, version: 10.0.17134.407, time stamp: 0x99042cc0 Faulting module path: C:WINDOWSSystem32KERNELBASE.dll)
– Abd
2 hours ago
I've edited my answer to add checking the MA Engine log. See above.
– Pete Navarra
2 hours ago
I've edited my answer to add checking the MA Engine log. See above.
– Pete Navarra
2 hours ago
I check the log and if found this: 2018-12-02 21:26:57.724 +00:00 [Error] Failed to start the Marketing Automation Engine service. System.InvalidOperationException: This configuration has not been initialized. Please call the initialize method before using it. at Sitecore.XConnect.Client.XConnectClientConfiguration.CheckInitialized() at Sitecore.XConnect.Client.XConnectClientConfiguration.get_CurrentModel() at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitScoped(ScopedCallSite scopedCallSite, ServiceProviderEngineScope scope)
– Abd
2 hours ago
I check the log and if found this: 2018-12-02 21:26:57.724 +00:00 [Error] Failed to start the Marketing Automation Engine service. System.InvalidOperationException: This configuration has not been initialized. Please call the initialize method before using it. at Sitecore.XConnect.Client.XConnectClientConfiguration.CheckInitialized() at Sitecore.XConnect.Client.XConnectClientConfiguration.get_CurrentModel() at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitScoped(ScopedCallSite scopedCallSite, ServiceProviderEngineScope scope)
– Abd
2 hours ago
I would add that to your question. This just seems like a completely failed installation. I would delete everything and try again. Make sure that you are using a PowerShell Window in Administrator mode when running SIF and that you have updated SIF correctly.
– Pete Navarra
2 hours ago
I would add that to your question. This just seems like a completely failed installation. I would delete everything and try again. Make sure that you are using a PowerShell Window in Administrator mode when running SIF and that you have updated SIF correctly.
– Pete Navarra
2 hours ago
I will do it now, and I let you know, thank you for your help you are the best.
– Abd
2 hours ago
I will do it now, and I let you know, thank you for your help you are the best.
– Abd
2 hours ago
|
show 1 more comment
Abd is a new contributor. Be nice, and check out our Code of Conduct.
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Abd is a new contributor. Be nice, and check out our Code of Conduct.
Abd is a new contributor. Be nice, and check out our Code of Conduct.
Abd is a new contributor. Be nice, and check out our Code of Conduct.
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